- Collect and document user requirements via workflow monitoring and user interviews
- Design workflow solutions that provide intuitive, user-friendly interfaces
- Create low- and high-functioning wireframes in Figma and Adobe Creative Suite, JQuery, CSS, HTML
- Present user research to Project Owners
- Develop technical wireframes for engineer evaluation
- Maintain 508 compliance
MyPost is design for the Department of State's division of Diplomatic Security for mapping, contact and first-response procedures for managing emergency events (flood, fire, bomb) for 230+ U.S. Embassies.
The Federal Aviation Administration ATC Learning Center App provides training air traffic controllers through simulation games and industry reference guides.
Much of my UX development entails interviewing application users and documenting patterns of use, UI issues and recommendations. In a recent project, I audited the workflow of 14 research analysts who use a Quality Assurance app. Below is the first 10 pages of the 30 page final report. Note: All terms and app names appearing in [Brackets] have been genericized.